Engine CX Design

Engine CX Design is a customer experience consultancy based in London and Dubai, helping organizations create exceptional customer and employee experiences through research, strategy, service design, and digital transformation. We partner with businesses to understand customer needs, map end-to-end journeys, design innovative services, and deliver measurable improvements in satisfaction, loyalty, and business performance. Our expertise spans customer experience strategy, journey mapping, service design, CX analytics, organizational transformation, and experience-led innovation across industries including aviation, hospitality, retail, financial services, transportation, and the public sector.