Open Access BPO

Neo captive outsourcing solutions

Open Access BPO is a California-based outsourcing company with an operations site in the Philippines' top business district, Makati City. Open Access embraces the neo captive business approach, which enable clients to control and customize the services they outsource as if they are managing an in-house team.

What sets this company apart from bigger outsourcing firms is that it lets the clients access executive leadership and senior management to order changes or update their marketing campaigns. If changes have to be applied, the clients could make these happen right away without undergoing red tape and paperwork.

Starting as a small telemarketing group in 2006, Open Access branched out to e-commerce, sales, digital marketing, web development, web design, data entry, Internet research, and content moderation in addition to the inbound and outbound call center services it originally provides. The company offers non-voice support through email and chat, as well as and back office solutions to businesses of all sizes across the globe. The firm's multilingual call center delivers voice services in Asian and European languages such as French, German, Italian, Korean, Spanish, Japanese, Chinese, Bahasa Malaysia, Bahasa Indonesia, Thai, and Arabic.

Open Access BPO's main goal is to understand its clients' needs and meet their demands to drive them to their own definition of business success. It implements an American management approach, which gives high importance to employee training and exceeding global standards. To be able to achieve these, Open Access puts its entire workforce under constant training to act as a team with one collective goal.


BPO in the Philippines Telemarketing Call Center Call center Outsourcing Call Center Philippines Customer Service Technical Support Data Entry Non-Voice Technical Support Multilingual Call center Call Centres San Carlos, CA
Last Updated: 2014-02-12 11:50:38

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